Build a support runbook

Support runbooks help teams safely repeat investigation workflows without rebuilding context each time.

Workflow

1. Identify the customer or account lookup steps.
2. Add request templates for each safe read operation.
3. Define required inputs, such as account ID or email.
4. Save outputs that later steps need.
5. Add assertions for expected states.
6. Mark any mutating step with the right safety class.

Result

The runbook becomes a journey that support, engineering, or automation can run with consistent guardrails.